Back to HomePillar 5 of 5

Bring Past Customers Back

The easiest sale you'll ever make is to someone who already bought from you. They know you. They trust you. They've paid you before. Yet most businesses spend all their energy chasing strangers while their past customers slowly forget they exist.

The Hidden Revenue Sitting in Your Phone

Look at your customer list. How many people have you served over the years? Hundreds? Thousands? How many of them have heard from you in the last six months? Probably not many.

Here's the thing: they didn't leave because they were unhappy. Life just got busy, and they forgot about you. They're not mad—they're just not thinking about you. Until they need your service again... and call whoever comes up first on Google.

Here's the math that most business owners never think about: acquiring a new customer costs 5-25x more than keeping an existing one. Every past customer you re-engage is worth more—and costs less—than a stranger you have to win over from scratch.

A simple "Hey, we miss you" message can bring back customers you thought were gone forever. It costs almost nothing and works remarkably well.

How We Bring Customers Back

Automated campaigns that feel personal—because they are. Just set it up once and let it run.

Wake Up Your Sleeping Customer List

You've served hundreds of people over the years. Many haven't heard from you since. A friendly 'Hey, it's been a while!' message can turn a cold contact into a booked job.

  • Automatically reach out to customers who haven't been back
  • Personalized messages based on their history with you
  • Simple offers that give them a reason to return
  • Track who opens, clicks, and books

Loyalty That Runs Itself

Reward your best customers automatically. Points, perks, VIP treatment—without you having to track anything manually.

  • Customers earn rewards without you doing anything
  • Automatic reminders when they have rewards to use
  • Special perks for your most frequent customers
  • Built into the system—no punch cards to manage

Personal Touches That Feel Human

Birthday messages, anniversary texts, seasonal reminders—the little things that make customers feel remembered (without you actually having to remember).

  • Birthday and anniversary greetings sent automatically
  • Seasonal service reminders (AC checkup in spring, etc.)
  • Thank you messages after jobs
  • Feels personal because it is—just automated

Turn Happy Customers Into Referrals

Your best marketing is word of mouth. Make it easy for happy customers to spread the word—and reward them when they do.

  • Simple 'Refer a friend' links for customers to share
  • Automatic tracking of who referred whom
  • Rewards for both the referrer and the new customer
  • No more awkward 'Can you tell your friends about us?'

Campaign Types We Set Up For You

Reactivation Campaigns

Reach out to customers who haven't visited in a while with personalized win-back offers

Loyalty Programs

Reward repeat customers automatically and keep them coming back

Seasonal Promotions

Holiday specials, off-season deals, and timely reminders that drive business

Birthday & Anniversary

Personal touches that make customers feel remembered and valued

Referral Programs

Turn happy customers into your sales team with automated referral tracking

Post-Service Follow-ups

Thank you messages and check-ins that build lasting relationships

What Changes When You Stay in Touch

A customer you serviced 8 months ago hasn't been back

Without This

They're not mad at you—they just forgot you exist. They'll call whoever pops up first next time they need help.

With Automated Campaigns

They get a text: 'Hey [Name], it's been a while! Ready for your next [service]? Here's 10% off just for you.' They book that afternoon.

It's your customer's birthday

Without This

Nothing happens. It's just another day.

With Automated Campaigns

They get a warm birthday text with a special offer. They feel valued. They tell their friends about the thoughtful business that remembered them.

A customer raves about you to their neighbor

Without This

The neighbor might call you... or they might Google and find someone else.

With Automated Campaigns

Your customer texts them a referral link. Neighbor books instantly. Customer gets a reward. Everyone wins—and you didn't lift a finger.

Ready to Reconnect?

See how easy it is to turn your customer list into a reliable source of repeat business—on autopilot.

Book Your Demo